FAQ

Q: How heavy are the earrings?  

Polymer clay is surprisingly extremely lightweight, so even the largest pairs of earrings only weigh upwards of 0.2-0.3oz. 

Q: I have sensitive ears, will I be able to wear these?

Yes! All our earrings are made using nickel-free hardware and are hypoallergenic. 
 

Q: How do I clean my earrings?

You can clean the clay using a baby wipe or a makeup wipe, some soap and water, or a bit of rubbing alcohol/nail polish remover and a q-tip. Visit our page on clay care to learn more on how to take care of your earrings. 

Q: What's your processing time for orders?

We aim to ship all orders out within 2-3 business days of purchase. From there, shipping times will depend on your location and chosen shipping method.

Q: What locations do you ship to? 

We currently ship to the United Kingdom, Europe, Canada, United States, Australia, and New Zealand. 
 

Q: My earrings don't look exactly like the picture, now what?

Each pair of earrings is handmade and is subject to a slight variation in colour, design or shape. We take great care to inspect every pair to ensure they are high quality, however, as with any handmade product very small imperfections may exist. 


Q: My order arrived damaged / my earrings broke, now what? 

All purchases are FINAL SALE. In the unique situation that your package arrives damaged or your earring(s) break within the first month of purchase, please get in touch with us ASAP at info@shopclearasclay.com to resolve the issue.